FAQs - After your rental
Can I get a refund if I return my car early?
No. When you book a car, the rental company sets it aside for you for the entire period that you requested, which means they don't let anyone else book it for any part of that period. So we're not able to refund any 'unused' time.
This is standard practice in the car rental industry.
Tip: Early returns don’t usually qualify for refunds – book only for the time you need.
What if I have a question after my rental has finished?
It depends what your question is about.
Please contact details the rental company if you’ve left something in the car, or if you need them to provide any documents or information. You’ll find their contact details on your voucher, or if you access your booking online.
For anything else, please contact us and we’ll be happy to help.
Tip: Save your receipt and rental documents until all charges are settled.
Why have I been charged by the rental company?
It depends. It varies by company, but in general…
When you pick your car up, they’ll charge you for:
- any extras (GPS, child seats, etc.)
- any fees (young driver fee, one-way fee, etc.)
- any additional cover that you buy from them.
These charges should be listed on your invoice.
When you drop your car off, they’ll charge you:
- if there’s any damage to the car, or to any extras you hired
- if there’s any missing fuel (i.e. if you were meant to fill it up but didn’t)
- if the car’s so dirty that they have to give it more than a ‘standard’ clean
- if you drop the car off late, or at the wrong location.
These charges should be listed on your invoice.
After drop-off, it’s possible that they’ll charge your card for something they didn’t know about when you dropped your car off - for example, a charge related to a traffic offence.
If you have any questions about any charges from the rental company, please contact us.
Tip: Check the final invoice and contact the rental provider for charge details.